Store Policy

Thank You For Being Our Customer!

We are honored to be your "Personal Fishermen" and have the opportunity to provide you and your family with the highest-quality seafood from the waters of Alaska.

Harvested with care and love aboard our family fishing vessels the Fish Tale and the Emerald Isle, we strive to bring you the quality your family deserves.

Our family personally harvests your seafood from wild, sustainable stocks using low impact gear and harvest methods to ensure the resource is available for generations to come.

I’m a Customer Care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed Customer Care policy is a great way to build trust and reassure your customers that they can buy with confidence.

I'm the second paragraph in your Customer Care section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Privacy & Safety

I’m a Privacy & Safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!

Wholesale Inquiries

I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!

I'm the second paragraph in your Wholesale Inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Thank You For Being Our Customer!

We are honored to have the opportunity to provide you and your family with the highest-quality seafood from the waters of Alaska.

Your fish will be caught and processed with love and care by fishermen and trusted partners who take great pride in providing you with the highest-quality seafood.

The following terms and conditions apply to your purchase. They constitute an agreement between you and Emerald Isle Seafoods and may be updated periodically by us in our sole discretion and with or without notice.

General Terms & Conditions:

You agree that we shall not be liable or responsible to you for any failure or delay in fulfilling or performing, when and to the extent such failure or delay is caused by or results from acts beyond our control.

By making a purchase, you agree to receiving email, phone calls, and occasional texts regarding updates and offers, including delivery notifications.

Unless otherwise requested, we’ll contact you via email or phone with the information provided upon enrollment. Please make sure your contact information is up to date.

All member information, including your email address, is kept securely. We will never share your information with anyone without your consent.

Please refer to our Privacy Policy for information about how we collect, use, and disclose information about you.

If your delivery address changes or you are unable to accept delivery on the scheduled date, please contact us, and we will make the necessary adjustments. Please note that we do not require signature upon delivery. If delivery companies normally leave your packages at your door, they will continue to do that with our packages as well.

Your box will be packed with enough insulation and/or dry ice to keep the seafood frozen until the end of the day it’s delivered. After the end of the day, whether an in-person receipt or doorstep delivery, the customer is responsible for properly storing the seafood to maintain its quality.

Sitka Seafood Market and the U.S. Food and Drug Administration recommend that you keep your seafood frozen until the day before you plan to cook it, and then thaw your seafood under refrigeration and out of the vacuum-sealed packaging. We are happy to answer any questions about recommended storage, thawing, or preparation of your seafood via email or phone.We aim to reliably deliver your seafood as scheduled.

That said, because of unpredictable weather, unforeseen changes in fishing conditions, the potential for unsafe driving conditions, or other unforeseen circumstances, delivery dates are subject to change. These changes will be swiftly communicated to you by phone or email.

If you know you will be out of town during a delivery, we are happy to reschedule your delivery. Please contact us, preferably at least a week ahead of time, to communicate an alternate delivery date.Should an error occur while executing your delivery, please contact us. We will be happy to resolve the issue.To avoid delivery delays, please be sure that we always have your current delivery address and credit card information on file.

We prioritize exceptional customer service including quick and clear communication with our members. If you have questions, concerns, suggestions, or a really great recipe to share, our member support team is ready to hear from you. We generally respond to emails within 1 business day and are available for and respond to emails, phone calls, and chats during the hours listed on our website.These terms do not and are not intended to confer any rights or remedies upon any person other than you.All matters arising out of or relating to these terms are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.